Delete your Paalo account

Delete it in the app

1. Open the Paalo app and sign in.
2. Tap your profile picture at the top of the screen.
3. Scroll down to “Support and account”.
4. Tap “Delete account”, the last row in that section.
5. Enter your password and confirm.

Finish any open orders or bookings first. You can delete your account once they are completed or cancelled.

Can’t sign in?

Email hello@paalo.pet from the email address or phone number on your account, with the subject “Delete my account”. We confirm the request comes from the account owner, then delete the account within 48 hours.

What gets deleted

Your profile, photo, phone number and email are erased. Your listings, shop, boarding and grooming pages are removed from the app and their photos are deleted. Your saved items, alerts, demands, follows, notifications and verification documents are deleted too.

What others still see

People you dealt with keep their history. They still see the messages and photos you sent them, the reviews you wrote, and your past orders and bookings with them, including any address you gave. Reports about you stay with our moderators. Your name shows as "Deleted user" everywhere.

Your phone number and email are freed right away, so they can be used to sign up again as a new account.

Past orders, bookings, messages and reviews are kept as the other party’s records. Moderation reports are kept for safety.